
Call: 0118 901 5668
Email: info@no5.org.uk
Email: info@no5.org.uk

Useful Links
Below are some links to information and resources about a variety of things young people come to us with, and the places where you can access urgent support.
Urgent Support
Young Minds – Free 24/7 crisis messenger – Text YM to 85258
Childline – One-to-one online chat with a counsellor, visit the Childline website.
The Mix (for under 25s) – Free phone line open between 4 and 11pm – 08088084994
24/7 crisis messenger – Text THEMIX to 85258
Papyrus (Suicidal thoughts) – Call 0800 068 4141, text 07860039967 or visit their website to see loads of resources and things to try.
Samaritans – 24/7 phone line (116 123) or email Jo.
CALM – Campaign Against Living Miserably – Helpline open 5pm – midnight – 0800585858. Webchat available 5pm – midnight.
Shout – Free (on all major mobile networks), 24/7 crisis text service- Text SHOUT to 85258
Other Support and Resources
The Letter Your Teenager Can’t Write You
In 2015, Gretchen Schmelzer wrote the powerful letter ‘The Letter Your Teenager Can’t Write You’. This incredibly eye-opening and moving letter is a must read no matter who you are – whether that be a young person, parent, or teacher!
Gretchen explores the emotions and reasons behind the tumultuous times and the multiple fights many young people have with their care giver/s in the hopes of making both young people and parents feel less alone during the turmoil of teenagehood.
Other Local Counselling Services
ARC – offer up to 6 free counselling sessions to young people from 11 years old and over in Wokingham
Time2Talk West Berkshire – providing free confidential counselling services to young people in need, aged 11 to 25, in West Berkshire
Youthline – free, confidential counselling service for young people attending secondary school, and adults who care for and support young people in Bracknell Forest and surrounding areas
Black Minds Matter
https://www.blackmindsmatteruk.com/resources – resources and support for mental health tailored to black individuals and their families
Bayo
https://bayo.ubele.org/ – providing information about initiatives, communities and mental health services created by and for the Black community – all in one place
BSL
Sign Health – provides free Psychological Therapy in British Sign Language for young people aged 18+.
They also offer a crisis helpline for people who are deaf – Text DEAF to 85258
Anger
British Association of Anger Management – support and training around the issue of anger
Young Minds – information and help for understanding and managing anger
Anxiety
Anxiety Alliance – Charity run by anxiety sufferers for anxiety sufferers
Anxiety UK – support, help and information for those with anxiety disorders
No Panic – offers general and youth helplines support for those with anxiety disorders and step-by-step programmes
Bereavement
Child Bereavement UK – supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement
Cruse Bereavement Care – offering support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people
Daisy’s Dream – local support service which responds to the needs of children and families affected by life threatening illness or bereavement, across Berkshire and the surrounding areas
Winston’s Wish – supporting children, young people and their families after the death of a parent or sibling
Bullying/Cyber bullying
Bullies Out – deliver workshops, peer mentor training and awareness raising about bullying across the UK
Bullying UK – helpline, advice and tips for coping with bullying
Kidscape – is a UK Charity, established specifically to a help young people address bullying
Cybersmile – committed to tackling all forms of digital abuse and bullying online
CEOP – reporting online sexual abuse or inappropriate behaviour online
Ditch the Label – anti-bullying charity supporting 12-25 year olds through support mentors, resources and reporting of online abuse
Careers Advice and Support
Adviza – provides you with access to high quality careers information to help you to make informed decisions about your future
National Careers Service – providing phone and online advice to young people and adults
NCS – National Citizen Service branch, covering Berkshire and beyond
Starting Point (Reading) – providing support for young people aged 16 – 25 who are not in education, employment or training, through mentoring and work experience
Carers Support
Carers Trust – includes a supportive, online community forum
TuVida – provides support for carers in Berkshire
Crime
Fearless – Fearless (part of Crimestoppers) is a service that allows you to pass on information about crime 100% anonymously and also provides an A-Z list of what counts as a crime
Debt and Money Advice
Citizen’s Advice Bureau – Reading branch helping people resolve their money, housing, employment, immigration issues and a range of other problems
RIFT Group – guides to Tax Debt and Mental Health.
Stepchange – are a charity offering expert, tailored advice and practical solutions to problem debt
Depression
Mind – national charity supporting people of all ages with mental health problems
Young Minds – specific information for young people who are feeling depressed
Domestic Abuse
The Hideout – support and advice for children and young people affected by domestic abuse
Refuge – national charity supporting women, young women and girls to escape the cycle of domestic abuse and recognise warning signs
Respect – working with domestic violence perpetrators as well as male victims of domestic abuse
NSPCC – national children’s charity working for the safety of all children and young victims of child abuse and domestic abuse. Includes the NSPCC helpline and ChildLine (0800 1111)
Drug and Alcohol Support
Alcoholics Anonymous – helping with recovery from alcoholism
Narcotics Anonymous – helping with recovery from addiction
Talk to Frank – national drugs helpline
Rehab 4 Addiction – drug rehab and alcohol rehab treatment
Eating Disorders
Anorexia and Bulimia Care – personal advice and support to anyone affected by anorexia, bulimia, binge eating and all kinds of eating distress
Beat – provides helplines, online support and a network of UK-wide self-help groups to help young people and adults in the UK beat their eating disorders
Beat Leaflet – a useful leaflet to take to a GP
Overeaters Anonymous – a fellowship of individuals who are recovering from compulsive overeating
Gambling
BigDeal – BigDeal is a place for young people to find information and support related to gambling, either for themselves or someone they care about. Chatline (Monday to Thursday 9am-8pm, Friday 9am-5pm) 0203 092 6964 and 24 hour online chat support
LGBT+
The Albert Kennedy Trust – supports young LGBT 16-25 year olds who are made homeless or living in a hostile environment
Stonewall – national charity supporting the rights of the LGBT community in the UK through campaigning, lobbying and training
Switchboard -confidential support via online chat, email, or call their helpline 0300 330 063 (open 10am-10pm, 7 days a week)
Support U – dedicated support team based in Reading, providing resources for LGBTQ communities. Help with homelessness, sexual health, employment and counselling
Hidayah LGBT+ – providing support, education and welfare for the Muslim LGBTQ+ community
Diverse Church – a charity offering advice and support for LGBTQ+ Christians
Sarbat – an organisation for LGBTQ+ Sikhs
KeshetUK – support and advice for LGBTQ+ Jews and Jewish community
Gaysians – support and resources for the South Asian LGBTQ+ community
House of Rainbow – fosters relationships among Black, Asian, Minority Ethnic LGBTQ+ people of faith
Mermaids – provides a range of helpline services supporting transgender youth (including non-binary and gender diverse), up to and including the age of 25. They also support families and professionals.
Online support and counselling
Kooth – free online chat with a counsellor and peer discussion forums for young people in Berkshire West (select Berkshire West from the drop down and then Reading)
Muslim Youth Helpline –faith and culturally sensitive, non-judgemental, confidential support 7 days a week, 365 days a year including bank holidays and Eid by phone, live chat, WhatsApp or email
Parent support and advice
Parent Wise – created by The Home Office and provides signposting and resources to help parents understand and support their young people
Parent Zone – on online parent community and blog providing resources and learning about online safety
Rape and Sexual Abuse
Rape Crisis – national helpline with specialist support for rape and sexual abuse
The Survivors Trust – a national umbrella agency for over 130 specialist rape, sexual violence and childhood sexual abuse support organisations throughout the UK and Ireland
Trust House Reading – provide specialist support services to women, men and children living in Berkshire who have been affected by rape and sexual assault in Reading
Self-harm
Harmless – provides a range of services about self-harm including support, information, training and consultancy
Self Injury Support – support for girls and young women who self-injure, including text, email and helpline support
The Mix Self Harm help – recovery, advice and support
National Self-Harm Network – offering online forum support, advice and advocacy services to people affected by self-harm
Alumina – a free, online 7 week course for young people struggling with self-harm
Calm Harm – a free award-winning app developed for teenage mental health charity stem4 with young people. The Calm Harm app provides some immediate activities and techniques and the app is private, anonymous, and safe. For ages 13 and up.