Call: 0118 901 5668

Call: 0118 901 5668

Useful Links

Below are some links to information and resources about a variety of things young people come to us with, and the places where you can access urgent support.

 Urgent Support

Young MindsFree 24/7 crisis messenger – Text YM to 85258

ChildlineOne-to-one online chat with a counsellor, visit the Childline website.

The Mix (for under 25s)Free phone line open between 4 and 11pm – 08088084994
24/7 crisis messenger – Text THEMIX to 85258

Papyrus (Suicidal thoughts)Call 0800 068 4141, text 07860039967 or visit their website to see loads of resources and things to try.

Samaritans24/7 phone line (116 123) or email Jo.

CALM – Campaign Against Living MiserablyHelpline open 5pm – midnight – 0800585858. Webchat available 5pm – midnight. 

Shout Free (on all major mobile networks), 24/7 crisis text service- Text SHOUT to 85258


Other Support and Resources

The Letter Your Teenager Can’t Write You

In 2015, Gretchen Schmelzer wrote the powerful letter ‘The Letter Your Teenager Can’t Write You’. This incredibly eye-opening and moving letter is a must read no matter who you are – whether that be a young person, parent, or teacher!

Gretchen explores the emotions and reasons behind the tumultuous times and the multiple fights many young people have with their care giver/s in the hopes of making both young people and parents feel less alone during the turmoil of teenagehood.


Other Local Counselling Services

ARCoffer up to 6 free counselling sessions to young people from 11 years old and over in Wokingham

Time2Talk West Berkshireproviding free confidential counselling services to young people in need, aged 11 to 25, in West Berkshire

Youthlinefree, confidential counselling service for young people attending secondary school, and adults who care for and support young people in Bracknell Forest and surrounding areas


Black Minds Matter – resources and support for mental health tailored to black individuals and their families 


Bayo providing information about initiatives, communities and mental health services created by and for the Black community – all in one place


Sign Health – provides free Psychological Therapy in British Sign Language for young people aged 18+.

They also offer a crisis helpline for people who are deaf – Text DEAF to 85258  

British Association of Anger Management – support and training around the issue of anger

Young Minds – information and help for understanding and managing anger



Anxiety Alliance – Charity run by anxiety sufferers for anxiety sufferers

Anxiety UK – support, help and information for those with anxiety disorders

No Panic – offers general and youth helplines support for those with anxiety disorders and step-by-step programmes



Child Bereavement UK – supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement

Cruse Bereavement Care – offering support, advice and information to children, young people and adults when someone dies and work to enhance society’s care of bereaved people

Daisy’s Dream – local support service which responds to the needs of children and families affected by life threatening illness or bereavement, across Berkshire and the surrounding areas

Winston’s Wish – supporting children, young people and their families after the death of a parent or sibling


Bullying/Cyber bullying

Bullies Out – deliver workshops, peer mentor training and awareness raising about bullying across the UK

Bullying UK – helpline, advice and tips for coping with bullying

Kidscape – is a UK Charity, established specifically to a help young people address bullying

Cybersmile – committed to tackling all forms of digital abuse and bullying online

CEOP – reporting online sexual abuse or inappropriate behaviour online

Ditch the Label – anti-bullying charity supporting 12-25 year olds through support mentors, resources and reporting of online abuse


Careers Advice and Support

Adviza – provides you with access to high quality careers information to help you to make informed decisions about your future

National Careers Service – providing phone and online advice to young people and adults

NCS – National Citizen Service branch, covering Berkshire and beyond

Starting Point (Reading) – providing support for young people aged 16 – 25 who are not in education, employment or training, through mentoring and work experience


Carers Support

Carers Trust  – includes a supportive, online community forum

TuVida – provides support for carers in Berkshire


FearlessFearless (part of Crimestoppers)  is a service that allows you to pass on information about crime 100% anonymously and also provides an A-Z list of what counts as a crime


Debt and Money Advice

Citizen’s Advice Bureau – Reading branch helping people resolve their money, housing, employment, immigration issues and a range of other problems

RIFT Group – guides to Tax Debt and Mental Health.

Stepchange – are a charity offering expert, tailored advice and practical solutions to problem debt



Mind – national charity supporting people of all ages with mental health problems

Young Minds – specific information for young people who are feeling depressed


Domestic Abuse

The Hideoutsupport and advice for children and young people affected by domestic abuse

Refuge – national charity supporting women, young women and girls to escape the cycle of domestic abuse and recognise warning signs

Respect – working with domestic violence perpetrators as well as male victims of domestic abuse

NSPCC – national children’s charity working for the safety of all children and young victims of child abuse and domestic abuse. Includes the NSPCC helpline and ChildLine (0800 1111)


Drug and Alcohol Support

Alcoholics Anonymous – helping with recovery from alcoholism

Narcotics Anonymous – helping with recovery from addiction

Talk to Frank – national drugs helpline

Rehab 4 Addiction – drug rehab and alcohol rehab treatment


Eating Disorders

Anorexia and Bulimia Care – personal advice and support to anyone affected by anorexia, bulimia, binge eating and all kinds of eating distress

Beat – provides helplines, online support and a network of UK-wide self-help groups to help young people and adults in the UK beat their eating disorders

Beat Leaflet – a useful leaflet to take to a GP

Overeaters Anonymous – a fellowship of individuals who are recovering from compulsive overeating



BigDeal – BigDeal is a place for young people to find information and support related to gambling, either for themselves or someone they care about. Chatline (Monday to Thursday 9am-8pm, Friday 9am-5pm) 0203 092 6964 and 24 hour online chat support



The Albert Kennedy Trustsupports young LGBT 16-25 year olds who are made homeless or living in a hostile environment

Stonewall – national charity supporting the rights of the LGBT community in the UK through campaigning, lobbying and training

Switchboard -confidential support via online chat, email, or call their helpline 0300 330 063 (open 10am-10pm, 7 days a week)

Support Udedicated support team based in Reading, providing resources for LGBTQ communities. Help with homelessness, sexual health, employment and counselling

Hidayah LGBT+ – providing support, education and welfare for the Muslim LGBTQ+ community

Diverse Church – a charity offering advice and support for LGBTQ+ Christians

Sarbat – an organisation for LGBTQ+ Sikhs

KeshetUK – support and advice for LGBTQ+ Jews and Jewish community

Gaysians – support and resources for the South Asian LGBTQ+ community

House of Rainbow – fosters relationships among Black, Asian, Minority Ethnic LGBTQ+ people of faith

Mermaidsprovides a range of helpline services supporting transgender youth (including non-binary and gender diverse), up to and including the age of 25. They also support families and professionals.

Online support and counselling

 Kooth – free online chat with a counsellor and peer discussion forums for young people in Berkshire West (select Berkshire West from the drop down and then Reading)

Muslim Youth Helplinefaith and culturally sensitive, non-judgemental, confidential support 7 days a week, 365 days a year including bank holidays and Eid by phone, live chat, WhatsApp or email

Parent support and advice

 Parent Wise – created by The Home Office and provides signposting and resources to help parents understand and support their young people

Parent Zone – on online parent community and blog providing resources and learning about online safety


Rape and Sexual Abuse

Rape Crisis – national helpline with specialist support for rape and sexual abuse

The Survivors Trust – a national umbrella agency for over 130 specialist rape, sexual violence and childhood sexual abuse support organisations throughout the UK and Ireland

Trust House Reading – provide specialist support services to women, men and children living in Berkshire who have been affected by rape and sexual assault in Reading



Harmless – provides a range of services about self-harm including support, information, training and consultancy

Self Injury Support – support for girls and young women who self-injure, including text, email and helpline support
The Mix Self Harm help – recovery, advice and support

National Self-Harm Network – offering online forum support, advice and advocacy services to people affected by self-harm

Aluminaa free, online 7 week course for young people struggling with self-harm

Calm Harm – a free award-winning app developed for teenage mental health charity stem4 with young people. The Calm Harm app provides some immediate activities and techniques and the app is private, anonymous, and safe. For ages 13 and up.


  Our Safeguarding Policy

Parents and Caregivers

Although No5 is a service for young people, we understand that sometimes it is helpful for other people involved with them to get support too.

Young people

No5 is Reading’s service for young people dedicated to providing free confidential counselling and emotional support to anyone between the ages of 11 and 25.


We are constantly developing new training and professional development programs to meet the needs of counsellors wishing to work with young people.