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Privacy Policy

Below is a summary of the No5 Young People Privacy Policy with the full document available here.

Who we are?

No5 Young People is a charity that provides early intervention services, including counselling, to young people (11-17) and young adults (18-25) regardless of difference in background or identity who live, work and study in Reading and the surrounding area.

What information do we hold

We only hold your details if you have requested to use a No5 service, like counselling.  For instance, we will hold personal details you give at the point of referral e.g., name and postcode, which is kept securely. Information is also collected during your counselling sessions, e.g., mood scores, and this information is coded so you can not be identified.

We only ever use the details you provide to deliver the specific service you have requested, or other closely related activities.

How we use that information

When you refer yourself for counselling we will hold some key personal information.  For example, we will ask for your telephone number, so we are able to text you details of your appointments.

During counselling your counsellor will ask you to fill in weekly information to see how you are feeling and track your progress.  Filling in this information is optional, and it is held electronically under a coded client number which is double password protected.

No5 Young People use this data anonymously to measure our progress in providing early intervention services.  As a charity this information helps us to apply for funding and local grants to keep our services running.

Counsellors may also keep coded session notes which are for the Counsellor’s information only and are not held by No5 Young People.

Who we share your data with

No5 operates a policy of client confidentiality.  This means that client information, along with what is said and done in counselling sessions, will not be disclosed to another person or organisation outside of the agency.

However, there are some important exceptions to this policy.  Under the Children Act 1989 No5 Young People has a legal obligation to report to another person (or organisation) if clients under the age of 18 are at risk of:

  • Harm from another person
  • Serious self-harm
  • Harming another person

In addition, No5 has an obligation to disclose to a third party if a client (of any age) knows of, or is involved in, serious illegal activities, particularly to do with terrorism.

It is worth noting that the examples given above are the exception rather than the rule.  In a situation where information needs to be shared your Counsellor will make best efforts to talk to you about it beforehand.

How long we keep your data

Information is likely to be held in various forms, including electronically as well as in paper-based records.  All information, forms, creative materials, and case notes are held securely and are destroyed after 7 years of counselling ending.

What rights you have over your data

You have the right to access any information No5 holds about you and can ask for it to be changed or erased.  You can withdraw your agreement that we hold your data at any time by reading our Right to Withdraw Consent Procedure 92017-I.  You can ask for this form by contacting No5 on 0118 901 5649 or email

Google Analytics

Like most websites, this site uses Google Analytics 4 (GA4), the next generation of Analytics which collects event-based data from both websites and apps, to track user interaction. Google Analytics 4 is a web analytics service provided by Google LLC (“Google”). Google Analytics 4 uses cookies or other tracking technologies to track and analyse the usage of our Website, compile reports on website activity, and provide other services related to website activity and internet usage. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Google Analytics 4 collects and processes data in an anonymous form, including but not limited to:

  • The pages you visit on our Website
  • The time spent on each page
  • The operating system and web browser you use
  • The website or search query that referred you to our Website

Although GA4 records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. In GA4, IP Anonymisation is enabled by default and cannot be switched off. This means that GA4 will not store the IP addresses of users.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, United States. For the web analytics through Google Analytics the controller uses the application “_gat. _anonymizeIp”. By means of this application the IP address of the Internet connection of the user is abridged by Google and anonymised when accessing our websites from a Member State of the European Union or another Contracting State to the Agreement on the European Economic Area.

GA4 makes use of cookies from the gtag.js JavaScript library, which uses first-party cookies to distinguish unique users as well as unique sessions from a single user.  GA4 places a cookie on the information technology system of the user: ‘_ga’ is the main cookie used by GA4, enables a service to distinguish one visitor from another and lasts for 2 years. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

The following table describes each cookie set by gtag.js. To learn more about the data that Analytics collects, see Safeguarding your data.

Cookie name Default expiration time Description
_ga 2 years Used to distinguish users.
_ga_<container-id> 2 years Used to persist session state.


These personal data are stored by Google in the United States of America. Google may pass these personal data collected through the technical procedure to third parties. The user may prevent the setting of cookies through our website at any time by means of a corresponding adjustment of the web browser used and thus permanently deny the setting of cookies. Such an adjustment to the Internet browser used would also prevent Google Analytics from setting a cookie on the information technology system of the user. In addition, cookies already in use by Google Analytics may be deleted at any time via a web browser or other software programs. The user has the possibility of objecting to a collection of data that is generated by Google Analytics, which is related to the use of this website, as well as the processing of this data by Google and the chance to preclude any such.

For this purpose, the user must download a browser add-on under the link and install it. This browser add-on tells Google Analytics through a JavaScript, that any data and information about the visits of Internet pages may not be transmitted to Google Analytics. The installation of the browser add-ons is considered an objection by Google. If the information technology system of the user is later deleted, formatted, or newly installed, then the user must reinstall the browser add-ons to disable Google Analytics. If the browser add-on was uninstalled by the user or any other person who is attributable to their sphere of competence, or is disabled, it is possible to execute the reinstallation or reactivation of the browser add-ons.

Further information and the applicable data protection provisions of Google may be retrieved under  and under Google Analytics is further explained under the following link

Google Tag Manager

We are constantly trying to improve the customer experience on our website by providing visitors with more personalised and targeted campaigns and offerings. To do so, we use Google Tag Manager (GTM).

GTM is a little snippet of code that helps us track user behaviour across our sites and then pushes the data to our Google Analytics 4 (GA4) account. Then, all the data is perfectly organised and ready for us to assess and review for potential site improvements and remarketing campaigns. Google Tag Manager is a tag management system provided by Google that allows us to easily update and manage tags on our Website without needing to modify the underlying code.

Google Tag Manager may collect certain information about your usage of our Website, such as:

  • The tags deployed on our Website
  • The frequency and sequence of tag deployments
  • Errors or issues encountered with tag deployments

Learn more about Google Tag Manager.

Support us

Want to support No5 and champion young people’s mental health by getting involved and fundraising?

Contact the team - or call Carly Newman; Operations and Relationships Manager 07342355425

Fundraising Enquiry Form